Legal
Privacy Policy
Last updated: July 2026
Information We Collect
- Name
- Phone number
- Address
- Company
- Username
- Encrypted password
- IP address
- Browser information
- Device information
- Location information
- Messages
- Listings
- Reviews
- Photos
- Payment information processed through Stripe
How We Use Information
- Create accounts
- Provide marketplace services
- Process payments
- Prevent fraud
- Customer support
- Improve the platform
- Send account notifications
- Send marketing emails when consent has been provided
- Comply with legal obligations
Email Communications
By creating an account, users consent to receive transactional emails necessary to operate their account, including email verification, password reset, purchase notifications, security alerts, and service announcements. Users who opt in may also receive promotional emails and may unsubscribe at any time.
Information Sharing
We do not sell personal information. We may share information with trusted service providers that help us operate the platform, including payment processors, hosting providers, email service providers, analytics providers, and fraud prevention services.
Cookies
We use cookies for login sessions, security, preferences, analytics, and site performance. See our Cookie Policy for details.
Data Retention
Information is retained only as long as reasonably necessary to operate the Service, comply with legal obligations, resolve disputes, and prevent fraud.
User Rights
- Access to their information
- Correction of inaccurate information
- Deletion of their account (subject to legal retention requirements)
- Opt-out of marketing emails
Security
We use commercially reasonable administrative, technical, and physical safeguards to help protect personal information, but no method of transmission or storage is completely secure.
Children's Privacy
PalletPals is not intended for children under 18.
Changes
This Privacy Policy may be updated periodically. When materially updated, you may be asked to re-accept before continuing to use the Service.
Contact
Privacy questions? Contact us at contactus@palletpals.net.